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Providing the Best Online Wedding Flowers Experience

by Leah Britt 09 Mar 2022 0 Comments
Newsweek's Award for best of customer service online wedding flowers
Let's face it, planning a wedding is no easy task, and ordering flowers online can be overwhelming. We know how much time and energy goes into planning your big day, and we realize that waiting for flowers to arrive on your doorstep comes with its own set of worries. That's why we strive to bring you the best online wedding flowers, with an easy, stress-free experience.

Customer Care Matters

Our Customer Care process is designed to support you every step of the way. From browsing blooms and deciphering your wedding-day style, to designing your arrangements at home, we're in your corner, ready to make your flower journey a success. When you order through FiftyFlowers you don't just receive fresh flowers delivered right to your doorstep, you also gain a team full of flower experts who are dedicated to making your flower dreams come true!

We're so proud, and honored, to have been voted Newsweek's #1 Best of Customer Service for Online Flower Retailers in 2022. Nothing makes us happier than knowing our FiftyFlowers family has experienced, and recognized, our commitment to excellent customer service.

FiftyFlowers Review Best of Customer Service Online Wedding Flowers Award


6 Ways We Work to Provide the Best Online Flower Experience

So what exactly does our Customer Care process involve, and how do we ensure that our customers are getting the support they need? Providing the best online wedding flowers, and getting them from the farms to your arms, is not a one-and-done effort. We'll be there from start to finish, helping you navigate the entire process.

Here's what you can expect:

1.) The Best Online Wedding Flower Resources

Getting started can feel like the hardest part, but we're here to help you determine your vision, and to make a game plan for designing your own wedding flowers. Our Customer Care process starts long before you even hit "order." With almost 20 years of experience providing the best online wedding flowers, we know a thing or two about the process, and have lots of advice and inspiration to offer!

  • Real Wedding Inspiration: We love highlighting our Real FiftyFlowers couples. Visit our Make This Look page to see hundreds of real weddings, and to discover the flower recipes you'll need to recreate their look! We also share real wedding photos and bouquet breakdowns on Instagram, Facebook, and Pinterest.
  • Budget-Friendly Tips and TricksOur blog is great place to find all kinds of wedding hacks, including ones that will save you time and money. For example, you can discover 15 Ways to Save Money on Wedding Flowers, or can get inspiration for Affordable DIY Wedding Centerpieces!
  • Wedding Trends and Resources: Are you wondering what's trending? Or maybe you're struggling to decipher what kinds of flowers to order, and how many arrangements you'll need? We also have the answer to these types of questions! If you don't find what you need on our blog or YouTube, we encourage you to email or chat with our Customer Care team. They can help answer everything from "When should I order my wedding flowers?" to "What flower types are most durable?"

A real FiftyFlowers wedding that has been turned into a Make This Look resource for DIY brides

2.) Consultations to Help You Place Your Order

One of the best ways to connect with our flower experts is through a quick consultation. This is specific, one-on-one time with one of our team members who will help walk you through your flower order as you build your cart. You'll discuss the vision for your big day, what types of flowers you should order, and how many stems you'll need of each.

Consultations are an amazing way to get your questions answered, and to order your online wedding flowers with confidence. They'll even help you fill our our Wedding Flower Worksheet!

Two flower experts help couples order their wedding flowers online

3.) Support with All-Things Shipping Related

Once you hit that "order" button, you may be left wondering: "What now?" Not to worry, your flowers are in good hands. We will keep constant eyes on your order, and will go above and beyond to resolve any concerns that arise. Put simply, we are committed to getting your blooms to you on time, and in the freshest condition possible. Here are some of the ways we ensure that your delivery process goes smoothly:

    • Shipping Updates: We are in constant contact with our shipping partners. This means we have the most up-to-date information to share with you. We will let you know once we receive your order, when your expected delivery date is, when your flowers leave the farm, and if we've been notified of any delays.
    • Delivery Support: In the event that your flowers are delayed, we will reach out to you with updates, and will help come up with a solution if need be. Sometimes, that means express shipping a new box of blooms to arrive in time. Other times, it means working with local partners to get you the flowers that you'll need.
    • SubstitutionsWe'll let you know if we encounter any issues with flower availability. If so, we'll help you find the perfect alternative to substitute!
    • 100% Free Shipping: To give you the best experience possible, we've gotten rid of our shipping charges. That means that 100% of your orders will ship for FREE with no minimum order value necessary.

A bride receives her online wedding flower order at her doorstep

4.) Flower Care Tips and Tricks

When your online wedding flower order makes it to your doorstep, we'll be ready to field any questions or concerns. When we say that we provide the best online wedding flowers, we mean it, and that means having high standards for quality and freshness. We'll do everything in our power to make things right if some of your blooms don't arrive in their best condition.

We're also here to help you take care of your flowers. Your flowers will arrive looking thirsty, which means it's important to cut them and place them in fresh water to allow them to hydrate. Our Flower Care page is full of tips and tricks to help you process and store your blooms. Again, you can also reach out to our team if you have additional questions on how to best take care of your flowers. There's always a REAL person on the other side of your email, phone call, or chat.

Flower care resources for online wedding flowers

5.) Online Wedding Flower Tutorials to Help You Design

The beauty of DIY flowers is that anyone can do it! With that being said, we understand that you may need a little support in designing your arrangements, and we're happy to help. Our blog and YouTube platforms are full of the best online wedding flower tutorials. Here are some of our favorites:

Moral of the story, we’re your biggest cheerleaders. We know that you're totally capable of pulling off your flower dreams, and we'll do anything we can to support you in that. 

Our gallery of the best online wedding flower tutorials on YouTube

6.) Celebration After Your Flower Success

When all is said and done, and your big day has come and gone, we want to celebrate with you! Doing your own wedding flowers is an amazing accomplishment, and we're here to remind you of that. We love reading your reviews, and obsessing over the pictures you share with us. We may even share some details of your big day on social media, the blog, or in our emails - because we really are that proud of you!

In the same breath, we're here to listen and learn from you. If there was anything during your online wedding flower experience that wasn't up to your expectations, we want to know and make things right.

A bride and groom celebrate that their online wedding flowers were a success

What Our Customers Are Saying

Want to hear from other wedding couples who have designed their own arrangements through FiftyFlowers? Here's what our customer, Miranda, had to say about her experience:

"Fresh, packaged well, and very helpful customer service!
The title should say it all! Customer service was SO easy to message and they were fast to answer. I’ve never had such great customer service before for ANYTHING I’ve ever bought anywhere and I am not exaggerating. After ordering, I was told the hypericum I ordered was out of stock and I was able to pick a replacement which was taken care of right away. So easy and smooth of a process. When the flowers arrived (on time of course), they were packaged very well, kept moist in plastic wrap so they wouldn’t dry out. I’ve used FiftyFlowers for another wedding a few years ago. I am not a professional florists and I do this work from home, so having such great quality flowers from the start makes things so much easier. I will continue ordering from here, as I have never had such fresh baby’s breath, Italian ruscus, and hypericum before! Thank you so much FiftyFlowers. You have no idea how happy this order has made me!"

Continuing to Bring You the Best Online Wedding Flowers Experience

Our mission has always been to make designing your own wedding flowers as fun, stress-free, and rewarding as possible. While our customers are what have kept us moving forward since 2003, we are feeling extra inspired in light of our Newsweek's Best of Customer Service award. This honor could not have been possible without our loyal FiftyFlowers customers, who have trusted us to provide them with the best online wedding flowers. As we continue to grow, we promise to keep customer care at the forefront of our minds.

Are you ready to experience our customer care first hand? Get started by:

Read More:

Written by Leah Britt, March 2022

Photo Sources:

First Photo: FiftyFlowers

Second PhotoPhotography - Jon Sharman PhotographyDress - Martina Liana from Maggie Louise Bridal Shop, Groom's Attire - Jos A. Bank, Bride and Floral Design - Lauren Brewer

Third PhotoFiftyFlowers

Fourth PhotoFiftyFlowers

Fifth PhotoFiftyFlowers

Sixth PhotoFiftyFlowers

Seventh Photo: Venue - Wichita Country Club, Photography - Kay x Bee Photo, Makeup - Beauty Call Makeup, Hair - Pins and Knots, Spray Tan - Spray Me Golden, Dress - Mikaella Bridal and Altar Bridal 



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Bare with us brides, this policy page isn’t nearly as exciting as finding the perfect, fresh, wholesale wedding flowers, but we need to share it with you to avoid any confusion. We suggest you read through it as it does serve as a binding contract, and let us know if you have any questions! 1. Basic Terms & Acceptance Bare with us brides, this policy page isn’t nearly as exciting as finding the perfect, fresh, wholesale wedding flowers, but we need to share it with you to avoid any confusion. We suggest you read through it as it does serve as a binding contract, and let us know if you have any questions! 2. Your Privacy In order to fulfill orders and assist our customers we may ask for your personal information. We know this information is important to you and it’s important to us to keep that information private and secure. Our Privacy Policy details how your information is used, and it’s also part of our Terms of Use, please read it here. 3. Right to Refuse Service FiftyFlowers reserves the right to refuse service to anybody at anytime. 4. Changes to Your Order If you would like to change your flower order, please contact us at least 7 days prior to your first scheduled delivery date. We might not be able to make changes to an order without sufficient notice. There is a $10 fee to change the scheduled delivery address and is not guaranteed. 5. Cancelling Your Order If you would like to completely cancel your flower order you must do so at least 8 business days prior to your first scheduled delivery date. No cancellations will be accepted within 7 business days of a scheduled delivery date. There is a 25% surcharge for all cancelled orders. To cancel an order, you can either send an email to with the subject heading CANCEL ORDER # (include your order number) in the body of the email include what you want to cancel or call us to 1.877 50 ROSES (507-6737). Either way, we will need to speak with the person who placed the order to confirm the cancellation. 6. Shipping Your Flowers FiftyFlowers offers weekday delivery on most bulk flowers, however there are certain flowers and floral supplies, addresses outside of the 48 lower United States (Alaska, Hawaii, Puerto Rico), and delivery dates (Saturday delivery) that will incur additional shipping fees. FiftyFlowers recommends the customer, or a representative, be present for delivery. A signature may or may not be required at the time of delivery. FiftyFlowers is not responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, damage to products as a result of prolonged travel times caused by the customer not being present, FedEx or DHL delays, delays as a result of Customs and Agricultural inspections, or acts of God. Please read the detailed Shipping Policy here. 7. Warnings About Handling Flowers, Boxes & Materials FiftyFlowers ships wholesale flowers that may be protected and secured with heavy plastic straps, large metal staples, wooden rods and other sharp packaging materials. The packaging materials and the flowers themselves may have rough sharp edges and/or thorns. Use caution to protect yourself while handling the boxes, packaging materials and the flowers themselves. Packaging straps are under pressure and may release suddenly. There is a risk for injury when handling the boxes, packaging materials and flowers. Please be careful and use proper protective gloves and appropriate tools. FiftyFlowers can not be held responsible for damages or injuries that occurred as a result of handling our packages or flowers. 8. Flower Complaints & Claims If you are not satisfied with your flower shipment, please call FiftyFlowers IMMEDIATELY after opening your boxes at 1.877 50 ROSES (507-6737) AND email us to All complaints must be communicated verbally and accompanied with digital pictures indicating all the flowers within 24 hours of receipt of the product or your claim will not be accepted and no refund will be granted. In order to process your claim, we will request digital pictures and/or return of all product (for quality inspection). We do not guarantee color tone matches. Flowers are a natural product and vary in color from season to season. It is the customer's responsibility to properly care for flowers. FiftyFlowers is not liable for products mishandled by clients. As a courtesy, each product page explains in detail how to care for flowers, however customers must be knowledgeable on flower care. Please read the detailed Guarantee Page here for what we do and do not cover under our guarantee. 9. Short Message Services (SMS) & Mobile Phone Usage FiftyFlowers collects mobile phone numbers to send SMS or text messages to our customers in an effort to keep you informed about your order. By providing your cell phone number you agree to receiving various SMS or text messages from FiftyFlowers regarding your order. There is no service fee associated with these but you are responsible for any and all charges associated with receiving text messages in accordance with your mobile phone service provider. 10. Product Descriptions & Site Content FiftyFlowers makes a conscientious effort to describe and display our products and services as accurately as possible. Despite our best efforts, items may be mispriced, described inaccurately, or unavailable and we may experience delays in updating product information. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications and availability. FiftyFlowers reserves the right to change or update product information, to correct errors, inaccuracies or omissions at any time and without prior notice. The colors shown on the site may be influenced by your computer and/or monitor settings. We are unable to guarantee exact color matches. 11. Links to Other Sites FiftyFlowers provides links to third-party websites and additional resources for our customers. These resources may or may not be affiliated with FiftyFlowers. You acknowledge and agree that we are not liable for the content, products, services or availability and accuracy of any such websites or resources. Links to such websites do not imply any endorsement by FiftyFlowers and you assume all risk arising from your use of any such websites or resources. It is your responsibility to review the Terms of Use, Privacy Policies and Agreements that may bind you when dealing with all third-party websites, we encourage you to use careful discretion. 12. Copyrights All content included on FiftyFlowers Site, including but not limited to the design of the site, the site as a whole, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software and other material (collectively referred to as our “Content”), is the property of FiftyFlowers and is protected by copyright, trademark or other proprietary rights. The collection, arrangement and assembly of all Content on the Site is the exclusive property of FiftyFlowers and protected by U.S. and international copyright laws. INFRINGEMENT UPON COPYRIGHT LAW IS A CRIMINAL OFFENCE. FIFTYFLOWERS TAKES COPYRIGHT INFRINGEMENT VERY SERIOUSLY. WE SCAN OTHER WEBSITES FOR DUPLICATION OF OUR PROPERTY AND PERIODICALLY CHECK. All trademarks may not be used in connection with products that are not FiftyFlowers without expressed written consent of FiftyFlowers. Infringement includes using FiftyFlowers property in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits FiftyFlowers. All other trademarks not owned by FiftyFlowers or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by FiftyFlowers or its affiliates. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of FiftyFlowers. Framing or utilizing framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of FiftyFlowers. and our affiliates is prohibited without express written consent. You may not use any FiftyFlowers logo or other proprietary graphic or trademark as part of the link without express written permission. FiftyFlowers grants you limited license to access and make personal use of this site. You are prohibited from downloading from, modifying, and/or using this site for commercial purposes without expressed written consent of FiftyFlowers. Copyright 2002-16, FiftyFlowers ALL RIGHTS RESERVED. 13. Personal, Non-Commercial Use Access Visitors are authorized to use the Site and Contents strictly for personal, non-commercial use. You may download, print and save copies of materials strictly for your personal, non-commercial use only. No right, title or interest in any Content is transferred to you as a result of downloading or copying. Publishing, selling, modifying, retransmitting or otherwise distributing without written consent is strictly prohibited and punishable by law. 14. User Submitted Information In the event that you decide to share information on our Site please understand that it is considered to be non-confidential information and you are granting FiftyFlowers a non-exclusive, worldwide, royalty-free, irrevocable, perpetual license to use, display, edit, modify, reproduce, distribute, store and prepare works of Your Content. FiftyFlowers is free to reproduce, use, disclose and distribute such communications without limitation or obligation. 15. Governing Law FiftyFlowers is operated out of Miami, Florida and governed under the state law thereof. Therefore, it is legally bound by the State of Florida and the United States of America. If you are placing an order from outside of the United States (for delivery within the US), please take note that all information you provide will be transferred to the United States. These laws apply no matter where in the world you live or order from. 16. Changes to Terms FiftyFlowers may update these Terms from time to time. Changes will be effective upon posting. You are responsible for reviewing and becoming familiar with any changes. Your use of the website following the changes constitutes your continued acceptance of the updated Terms. The date on which the current Terms of Use and the Privacy Policy took effect is located at the top of the page. 17. Severability & Final Acceptance By using the website, you consent to the Terms of Use and the Privacy Policy. FiftyFlowers has the right to retain all of the information collected under the Privacy Policy for record keeping purposes. If any of the conditions stated within the Policy shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. 19. Notice to California Users and Residents Under California Civil Code Section 1789.3 or California’s “Shine the Light” law, California users are entitled to the known that FiftyFlowers does not share personal information obtained from our customers with any third party. If you have a question or complaint regarding FiftyFlowers, please send an email to You may also contact us by writing to: FiftyFlowers Attn: California Legal Notice 2404 Bank Dr. Suite 300 Boise, ID 83705
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