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Frequently Asked Flower Care Questions

Flower Care Video

General Flower Care

Our fresh flower bouquets are shipped directly from our farms to your doorstep and have been specially prepared for their long journey with proper hydration methods. If your flowers look a little thirsty when they arrive, this is normal! Follow these simple steps to care for your flower bouquet:

  1. Prepare a container with about 4 inches of fresh, cool water. Mix in flower food to prevent bacteria and give added nutrients to the roses. (We cannot guarantee every shipment will include flower food, but it can easily be purchased from a local florist or at your grocery store.)
  2. Remove your bouquet from the box by cutting any straps it is secured with. Cut off the paper sleeve around your flowers.
  3. Remove any foliage from the flowers that will fall below the waterline of your container. This prevents the growth of mold or bacteria which can cause premature wilting.
  4. Using sharp scissors or a knife, cut your stems diagonally, approximately one inch from the bottom of the stem. The angled cut allows for a larger surface area for water absorption.
  5. Place your bouquet in water immediately after trimming the stems.
  6. Keep your fresh flowers away from direct sunlight, drafts and excessive heat.
  7. We recommend changing your water every 48-72 hours to help keep your flowers fresh. You can also give them a fresh trim when you change the water to keep them fully hydrated.

Rose Flower Care

Our roses are shipped directly from our farms to your doorstep and have been specially prepared for their long journey with proper hydration methods. If your roses look a little thirsty when they arrive, this is normal! Follow these simple steps to care for your roses as they rehydrate:

  1. Prepare a container with about 4 inches of fresh, cool water. Mix in flower food to prevent bacteria and give added nutrients to the roses. (We cannot guarantee every shipment will include flower food, but it can easily be purchased from a local florist or at your grocery store.)
  2. Remove your roses from the box by cutting any straps they are secured with.
  3. Keep the cardboard sleeve around the roses that hold them together in a bunch. This will help support the bloom as your roses hydrate. We recommend leaving the cardboard sleeve on for about 3-4 hours.                                              
  4. Remove any foliage from the roses that will fall below the waterline of your container. This prevents the growth of mold or bacteria which can cause premature wilting.
  5. Using sharp scissors or a knife, cut your stems diagonally, approximately one inch from the bottom of the stem. The angled cut allows for a larger surface area for water absorption.
  6. Place your roses in water immediately after trimming their stems.
  7. Keep your roses away from direct sunlight, drafts and excessive heat.
  8. Once your roses have hydrated in the cardboard packaging for 3-4 hours, remove the cardboard, and carefully remove any brown or discolored guard petals. (It is not uncommon to remove 5-10 petals per rose.)
  9. We recommend changing your water every 48-72 hours to help keep your roses fresh. You can also give them a fresh trim when you change the water to keep them fully hydrated.  

***NOTE: Your roses are shipped in 2 separate bunches. Looking at the bunch from above will look like there are only 8 roses. Not to worry! They are packed in layers to ensure protection during shipping. Below the first layer is a second layer with the other 5 stems. You can always count the stems instead of the rose heads if you are unsure!

Storing Your Flowers

  1. Remember that exposing flowers to warm environments (outside, a hot room, sunlight, etc.) will help the flowers bloom, and storing your flowers in a cooler environment will slow down the opening process. Most flowers should be kept in a cool, dark location unless you are trying to speed up the blooming process. Always avoid direct sunlight and excessive heat.
  2. Also, keep flowers away from fruits, vegetables and/or plants which produce ethylene gas. Ethylene in the surrounding area could cause your flowers to wilt.

Customer Service Contact Information

At FiftyFlowers customer service is a top priority. It is something that we take very seriously and is a key part of what makes us who we are today.

 

Ask Our Flower Experts

We offer wedding flower consultations with experienced floral designers. Want to connect with us for advice? Simply click here: Wedding Consult or you can call, Live Chat, or email us to setup an appointment with a flower expert. cservice@fiftyflowers.com

 
 
 

Call Us

Have an urgent question? Do you prefer to speak live with a representative over the phone? Call us! English and Spanish speaking representatives are available to assist you.

1-877-507-6737

 
 
 

Email Us

A representative will be in touch within 48 hours. For faster service, please call or use our Live Chat feature.
cservice@fiftyflowers.com

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