Claims Policy

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Hey there! We're here to make sure you have an awesome experience with your flower delivery. If things don't go as planned, we're ready to jump in and help make it right.

Quick Action is Key

Notice something off? Let us know within 24 hours of your delivery. To ensure a successful claim, it is essential to complete each step accurately and promptly. Your cooperation in fulfilling these requirements is greatly appreciated.

Picture This

Help us see what you're seeing by sending over three specific snapshots:

1. Box Label Snapshot: A clear shot of the box label so we can know exactly what was supposed to be inside.

2. All Together Now: Gather all your flowers and snap a photo where they're all in view. Got a concern? Here's where we change things up—zoom in and show us the trouble spots. This helps our Flower Doctors get right to the heart of the issue.

3. The Nitty-Gritty: A close-up of the problem areas. Whether it's a wilting petal or a color mix-up, the more we see, the better we can help.

These photos are like gold for speeding up your claim, giving us everything we need to get to the bottom of things. Completing these steps is like giving us a roadmap to helping you. Once your claim hits our inbox, our Flower Doctors will get down to diagnosing and solving your flower woes. We'll keep you in the loop with updates and work our magic to ensure you're smiling again soon.

Submit a Claim

Should you need to utilize our Total Satisfaction Guarantee, our claim process is designed to be simple and supportive:

Visit our Help Center.

You'll see the option to "Submit a Claim" prominently displayed. Click on it to start the process.

Follow the prompts to provide details about your claim.

Our team of Flower Doctors will dive into your claim once we receive it, diagnosing and resolving any issues as quickly as possible. Expect updates from us as we work to ensure you're delighted with our resolution.

Our responsive team will review your claim and work with you toward a satisfactory resolution.

We're thrilled you chose Fifty Flowers, and we're all in on making sure you're delighted with your blooms. Thanks for bringing us into your flower journey—we're here to make sure it's a bloomin' wonderful one!