Thank you for choosing FiftyFlowers. We’re so sorry something wasn’t quite right with your order. Our Flower Doctors are here to review your claim with care and help make things right.
BEFORE YOU SUBMIT
What We Need to Review Your Claim
Our Process:
Our team carefully reviews every claim to understand what happened and prevent it from recurring.
Response Timing:
Claims submitted outside regular business hours (Mon-Fri 7:30 - 6:00 PM CST, Sat 9:00 AM - 12:00 PM CST) will be reviewed as soon as we’re back in the office.
24-Hour Guideline:
Claims submitted within 24 hours of delivery are guaranteed eligibility. Later claims will be reviewed on a case-by-case basis.
BEFORE YOU SUBMIT
What We Need to Review Your Claim
FARM LABEL
Farm Box Label Snapshot
A clear shot of the farm label on the box, so we can know exactly what was supposed to be inside. Please note, we DO NOT require the shipping label. Refer to the example of the farm label in the photo below for guidance. This barcode carries vital information about the product, allowing our farm to trace any issues and prevent them from recurring. Every box is labeled with a unique barcode that provides detailed information, including the packer’s identity, the contents, the originating crop, and the preparation date.
GROUP SHOT
All Together Now
Gather all your flowers and snap a photo where they're all in view. Please ensure the photo displays all stems of each flower type in a single grouping as received. For instance, if you’re submitting a claim for two different products, provide a group shot of each product—resulting in two images. For example, if you purchased 3 bunches of peonies, snap a photo of all three bunches in one frame.
- Please remove the packaging and sleeves from the flowers for better visibility.
CLOSE UPS
The Nitty-Gritty
A close-up of the problem areas. Please provide clear photos of all damaged product, not just a few stems. To help our Flower Doctors address the issue effectively, we need a complete record of all damaged stems. For any size differences, include a photo of the flower or bloom next to a measuring tape for reference. The more detail you provide, the better we can assist you.
- Show all damaged, incorrect, off-color, or short stems — not just a few.
Shipping Issue?
If your concern is a shipping delay or a lost/stolen box, photos are not required but they’re helpful if you have them.
24-Hour Guideline
Claims submitted within 24 hours of delivery are guaranteed eligibility. Later claims will be reviewed on a case-by-case basis.
BEFORE YOU SUBMIT
What We Need to Review Your Claim
If you have trouble with this form, email cservice@fiftyflowers.com
or call 1-877-50 ROSES (507-6737).
