Thank you for choosing FiftyFlowers. We’re so sorry something wasn’t quite right with your order. Our Flower Doctors are here to review your claim with care and help make things right.
BEFORE YOU SUBMIT
What We Need to Review Your Claim
Our Process:
Our team carefully reviews every claim to understand what happened and prevent it from recurring.
Response Timing:
Claims submitted outside regular business hours (Mon-Fri 7:30 - 6:00 PM CST, Sat 9:00 AM - 12:00 PM CST) will be reviewed as soon as we’re back in the office.
24-Hour Guideline:
Claims submitted within 24 hours of delivery are guaranteed eligibility. Later claims will be reviewed on a case-by-case basis.
BEFORE YOU SUBMIT
What We Need to Review Your Claim
FARM LABEL
Farm Box Label Snapshot
A clear shot of the farm label on the box, so we can know exactly what was supposed to be inside. Please note, we DO NOT require the shipping label. Refer to the example of the farm label in the photo below for guidance. This barcode carries vital information about the product, allowing our farm to trace any issues and prevent them from recurring. Every box is labeled with a unique barcode that provides detailed information, including the packer’s identity, the contents, the originating crop, and the preparation date.
GROUP SHOT
All Together Now
Gather all your flowers and snap a photo where they're all in view. Please ensure the photo displays all stems of each flower type in a single grouping as received. For instance, if you’re submitting a claim for two different products, provide a group shot of each product—resulting in two images. For example, if you purchased 3 bunches of peonies, snap a photo of all three bunches in one frame.
- Please remove the packaging and sleeves from the flowers for better visibility.
CLOSE UPS
The Nitty-Gritty
A close-up of the problem areas. Please provide clear photos of all damaged product, not just a few stems. To help our Flower Doctors address the issue effectively, we need a complete record of all damaged stems. For any size differences, include a photo of the flower or bloom next to a measuring tape for reference. The more detail you provide, the better we can assist you.
- Show all damaged, incorrect, off-color, or short stems — not just a few.
Shipping Issue?
If your concern is a shipping delay or a lost/stolen box, photos are not required but they’re helpful if you have them.
24-Hour Guideline
Claims submitted within 24 hours of delivery are guaranteed eligibility. Later claims will be reviewed on a case-by-case basis.
BEFORE YOU SUBMIT
What We Need to Review Your Claim
If you have trouble with this form, email cservice@fiftyflowers.com
or call 1-877-50 ROSES (507-6737).
Frequently Asked Questions
What should I do if my flowers arrive and there’s an issue?
Don’t worry—we’re here to help!
It’s completely normal for flowers to look a little “thirsty” after their journey. Start by trimming the stems and placing them in fresh water. Most flowers perk up beautifully within a few hours.
If, after hydrating, you notice anything that seems off—or if something looks concerning right away—please submit a claim within 24 hours of delivery. You can do this through our Help Center by selecting “Submit a Claim.”
Our team of flower experts (we like to call them flower doctors) will review your submission and determine the best solution for you.
When do I need to submit my claim?
To ensure we can provide the best possible solution, all claims must be submitted within 24 hours of delivery. This timeframe is important because:
- Flowers are perishable and change quickly once received
- It allows us to accurately assess their condition upon arrival
- It helps us work with our farms and shipping partners when needed
If you’re unsure, it’s always best to submit your claim within the 24-hour window—even if you’re still hydrating your flowers. You can always include updated notes or photos if needed.
Claims submitted after 24 hours may not be eligible for resolution, as we’re unable to verify the original condition.
What photos do I need to provide for a claim?
Because we aren't there with you, photos are essential so our team can properly evaluate your flowers and offer the best solution.
We ask for three types of photos:
- Farm box label – this gives our farm all the details on who, when, and how it was packed.
- Close-up of the issue – highlights any damage or concern
- Wide shot of all stems/flowers affected – helps us understand overall impact
A few helpful tips:
- We will need a photo of every damaged stem.
- Make sure lighting is bright and the images are in focus
These photos allow our flower doctors to quickly and accurately assess what’s going on.
Where do I find the Box (Farm) Label and why is it important?
The Farm Label is located on the outside of your shipping box. This is NOT the shipping label from FedEx/UPS. It is often on the end of the box. It includes important details like the farm name, product information, and tracking identifiers.
This label helps us:
- Trace your flowers back to the farm
- Identify specific batches or shipments
- Resolve your claim faster and more accurately
When submitting your claim, be sure to include a clear photo of this label—it’s a key piece of the puzzle!
What happens after I submit my claim, and what solutions are available?
Once your claim is submitted, our team will review it as quickly as possible—typically within 1 business day.
After reviewing your photos and details, we’ll determine the best resolution. Depending on the situation, solutions may include:
- Partial or full refund
- Replacement flowers (if timing allows)
- In store credit for future use
Our goal is always to make things right while keeping your event or plans in mind. We’ll communicate clearly every step of the way so you know exactly what to expect.
It's been over 24 hours. Am I still able to file a claim?
Yes—it’s still worth reaching out to us.
While we recommend submitting all claims within 24 hours of delivery (so we can assess your flowers in their original condition), we understand that things don’t always go as planned. Claims submitted after 24 hours are reviewed on a case-by-case basis.
Because flowers are perishable and can change quickly due to handling and environment, resolutions for late claims are not guaranteed. However, our team will always do their best to review your situation and see how we can help.
If you’re experiencing an issue, we encourage you to submit a claim as soon as possible with photos and details—our flower doctors are here for you!
