I was so excited to get these flowers, When they arrived they where "sleeping" which was fine because my wedding was not until a few days later. It was a concern the day before my wedding that most have not opened or where not their full color. I did receive a refund and I appreciate the customer service that Fiftyflowers provided. I was very satisfied with this process even though it was not perfect, it still made my day special. Thank you and I will be using FiftyFlowers again for my vow renewal!