We did have a few issues with our order, but the customer service team is incredible! About a week before the wedding, they called to let us know they were having issues with a few of the roses...they didn't look good and didn't want to send them...so they had us pick out replacements. So even though the roses and garden roses were not what we ordered, they were a beautiful replacement... I was however, not satisfied with the wax flower...It looked nothing like the picture.... More like sparse white weeds. Fifty Flowers had me send them pictures and completely refunded my money. Luckily I had ordered enough other flowers and we ran out and bought mini roses for the guys boutonnieres. Customer service...A plus!