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Perfect Flowers, one complaint

My girlfriend was going through a tough time so I ordered these, her favorite flower, and ordered them with a card. The card was telling her that I wanted to remind her that I am here for her etc. Long story short, they can't send it with a card, because they are sent straight from South America, so, they call the person and read them your card. This is not on the website. My issue, however, is that she never received my card message. She said she had a missed call from a number she did not recognize, but they did not leave it in her voice mail or even attempt to call back. I had to call and tell her that they were coming so she new they were from me and tell her what the card said. It definitely ruined the surprise/moment, but she could not stop talking about how phenomenally beautiful they were.

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