Guarantee and Return Policy

Phone Orders
Any FiftyFlowers.com order received over the phone will be subject to a $6.95 service fee.

Order Cancellations
Please note that Fiftyflowers plans their daily harvesting to fulfill your order; Therefore, all requests to cancel your order must be received within 7 business days of your scheduled delivery date or on the contrary, your request will not be accepted. If you wish to cancel your FiftyFlowers.com order please send an e-mail to Orders@FiftyFlowers.com, with the subject heading CANCEL. Please type your order number along with your name and address in the body of the email. You will receive an email notice verifying cancellation of your order within 2 business days. All canceled orders will be charged a 15% service fee. Fiftyflowers will refund the amount you paid minus the 15% cancellation processing fee.

Changes to an order
If you would like to change your flower order, please contact us 7 business days prior to scheduled delivery date. We might not be able to make changes to an order without sufficient notice. There is a $10 fee to change the scheduled delivery address and is not guaranteed.

COMPLAINTS & CLAIMS
If you are not satisfied with your flower shipment, please call Fiftyflowers IMMEDIATELY after opening your boxes at 1.877 50 ROSES (507-6737) AND email us to cservice@fiftyflowers.com. All complaints must be communicated verbally and accompanied with digital pictures indicating all the flowers within 24 hours of receipt of the product or your claim will not be accepted and no refund will be granted. In order to process your claim, we will request digital pictures and/or return of all product (for quality inspection).

It is the customer's responsibility to properly care for flowers. Fiftyflowers is not liable for products mishandled by clients. As a courtesy, each product page explains in detail how to care for flowers, however customers must be knowledgeable on flower care.

Shipping
With the help of FedEx, FiftyFlowers.com ships directly from our farms to your doorstep. *All Saturday deliveries require an additional $15.00 FedEx surcharge and Saturday delivery is limited.

To track the progress of your FiftyFlowers you will receive a e-mail containing a FedEx unique tracking number once your flowers have been shipped. Simply visit the FedEx.com's web page and click on the package tracking link in order to track your FiftyFlowers.com package. FiftyFlowers.com is not responsible for packages that are received before or after the specified delivery date, are lost, stolen or damaged once in the hands of carriers. However, if you have questions or concerns about your order, we would be happy to assist you. Please contact us at our toll free number, Monday thru Friday 8:30am to 5:30pm PST. That toll free number is 1-877 50 ROSES (507-6737).

Service
We reserve the right to refuse service to anybody at anytime.

Privacy Clause
FiftyFlowers.com guarantees the security of your online order. All personal and financial information will be kept private and used solely for the purposes of completing your order and offering you the best possible service.

Product Descriptions and Site Content
FiftyFlowers.com and its affiliates attempt to be as accurate as possible. However, FiftyFlowers.com does not warrant that product descriptions or other content of this site is accurate, complete, current, or error-free.

Your decision to purchase floral products from Fiftyflowers.com validates your acknowledgment and acceptance of our policies.